Frequently asked questions 

1. Why is the Pencil Tree changing its donation process?

We are updating our donation process to enhance efficiency, enable us to support more underprivileged children, improve communication with donors, and provide greater transparency into the impact of your contributions.

2. How do I transition to the new donation process?
To transition, please terminate your current donation transfer and click on the link provided in the email. This will guide you through a simple process to set up your future donations.
3. Can I still donate weekly, monthly, quarterly, or annually?
Yes, absolutely! The frequency options for donations (weekly, monthly, quarterly, annually) remain unchanged.
4. Can I continue using my bank transfer for donations?
No, bank transfers will no longer be an option as they create a large amount of back-end administration. We need the new
process to be as efficient as possible to enable The Pencil Tree to support as many underprivileged children as possible.
5. Will I be able to support a specific child with my donation?
No, the new system pools all donations, and they are distributed to the children via Tong Len Charitable Trust. The Pencil Tree
also distributes learning materials and equipment to remote mountain schools when visiting India in April and October.
6. What are the advantages of this change?
The advantages include greater efficiency in processing donations, the ability to support more children, improved
communication with donors, and enhanced transparency into the impact of your contributions.
7. Will there be any changes to the tax-deductible status of my donations?
No, your donations will continue to be tax-deductible. You will be provided with a receipt with every donation.
8. How can I get support if I encounter issues during the setup process?
If you have any questions or face challenges during the setup process, please reach out to our dedicated support team at
[Support Email].
9. Can I still contribute in-kind donations?
Yes, in-kind donations are still welcomed. However, monetary donations will be processed through the new system for greater
efficiency and transparency.
10. Will I receive updates on the impact of my donations under the new system?
Yes, the new system will allow regular reports, providing insights into the positive changes made possible through your support.